Schaumburg, IL (July 6, 2009) - Accurate Health Systems, a specialist in healthcare software solutions, announced today the launch of its next generation patient satisfaction software: e-MedResponse. This Software as a Service (SaaS) application debuted in 2005 with the idea of improving the way hospitals use technology to increase patient satisfaction while decreasing costs.
Accurate Health Systems will waive the subscription fees for one year of its e-MedResponse patient relations application for qualifying healthcare providers.
Timothy Laurent, senior executive, states: "In this market, we need to share the risk along with the client. e-MedResponse is a robust package which includes the necessary elements of a complete patient satisfaction management system. We believe that showing hospitals that they can achieve better patient satisfaction scores will evolve into a larger, more satisfied client base."
Mr. Laurent goes on to explain, "We are ultimately concerned with the satisfaction of our clients and their clients, i.e., the patients. We have proven results that this simple-to-use automated patient satisfaction tool set can elevate the level of service deserved by today's patients." The trend in the healthcare world is to treat patients more as customers, than as "numbers." Accurate Health System understands this movement and had developed e-MedResponse to enable hospitals to do just that.
E-MedResponse is a web delivered application with client needs driving its extensive feature list. Jenny Heidelberg a senior healthcare consultant for Accurate Health states, "This improved version allows for minimal customization charges, as the most requested features are now incorporated into this release." The new e-MedResponse utilizes an online documentation center, text message and e-mail alerts, and custom service level reminders.
Today, patients and their families almost expect their requests to go ignored or take an unreasonable amount of time to see results. Miss Heidelberg explains, "This is not acceptable to Accurate Health Systems and is the genesis behind the creation of our Patient Satisfaction application. This solution facilitates the immediate incident documentation and tracking of the patients' concerns."
About Accurate Health Systems, Inc.:
Accurate Health Systems provides software solutions services to optimize the healthcare world. Rooted in custom software, Accurate Health Systems has made impressive gains within the challenging healthcare environment. Aside from the business applications, our patient satisfaction software is regarded as a "best in class" on-demand application. For more information, visit www.eMedResponse.com or call 888.247.2111.