If improved patient relations and hospital safety are important to your organization, then automating the management of patient feedback and complaints with e-MedResponse is one of the most effective ways to accelerate the achievement of your safety and satisfaction goals. With e-MedResponse feedback and complaint Software you will make it easy and convenient for front-line staff to capture patient feedback and you will be able to rest easy knowing that the system will not allow anything to fall through the cracks. As well, with e-MedResponse's easy yet powerful reporting, your will be spending far less time on administrative tasks and more time on resolving patient and staff issues - which benefits everyone.

• Accelerate service recovery efforts by capturing feedback immediately when it is received
• Empower staff to take a more active role in patient satisfaction, safety and quality initiatives by moving feedback capture from a back-office to a front-line activity
• Improve patient relations & customer service by ensuring that every issue is escalated properly and no feedback falls through the cracks
• Resolve issues through automated alerts before they inflate into major problems
• Increase staff productivity with automated reporting capabilities and form letter templates
• Maximize resource utilization by quickly analyzing trends & patterns and deploying resources to the areas that truly need attention
• Easier compliance with regulatory bodies such as JCAHO, CMS, HIPAA and CCHSA by collecting data in the format and at the frequency they require
• Support and upgrades assures you can never outgrow the product

Customer complaints, compliments, and suggestions offer valuable insight into performance-improvement opportunities. e-MedResponse will facilitate the capture of this information, help identify those opportunities and transform customer feedback into service delivery excellence.

By utilizing e-MedResponse to document customer inquiries, centralize collaboration and communication and streamline resolution processes, the highest level of satisfaction and customer loyalty can be achieved.